Welcome to our customer support center. Please read our FAQs below as your question may already be answered. Otherwise, please contact us and one of our professional service agents will be happy to assist you.
Access Questions
Q: I have lost/forgotten my Username and/or Password. How do I retrieve it?
A: Please contact us using form above and provide your e-mail address.
Q: I just signed up and have not received my username and password. What can I do?
A: It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining. If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there. If that doesn't work, just contact us, and we will help you locate your username/password.
Q: My access isn't working, how can I get it fixed?
A: Please contact us as soon as possible using the form above, make sure you fill the form entirely so we can help you as quickly as possible.
General Service
Q: I can't play/view HD videos, how can I fix that?
A: If you can't watch the videos, you have to install the K-Lite Codec, you can download it for free here.
If you still have problems, download latest version of Windows Media Player.
Q: How do I download HD videos?
A: To download a video, you just have to Right Click on the movie link and then select "Save target as". You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the video, you'll simply have to double click on the file once its completely downloaded.
Q: How do I cancel my membership?
A: Please contact us using form above and provide us with your username, login and email address.
Q: How can I contact billing supoprt?
A: Please use the links below:
Epoch Billing Support
SegPay Customer Service